Patient Support Executive
Nidaan Health · Delhi · posted 3 weeks ago
₹3 L – ₹4.2 L
per year
- Type:
- Full-time
- Workplace:
- On-site
- Experience:
- 1–3 yrs
- Vacancies:
- 6
- Apply by:
- 12 Sep 2026
- Qualification:
- Graduate
About the role
Nidaan Health operates a chain of diagnostic laboratories and home sample collection services across Delhi NCR. We are hiring Patient Support Executives at our Delhi coordination centre to help patients book tests, track sample pickups and receive reports on time. You will handle calls and WhatsApp queries, reschedule missed home collections with the phlebotomist roster team, and manage report-related escalations with lab operations. This role needs patience and accuracy, since callers are often anxious and details like fasting requirements matter. Experience in healthcare, insurance or pharmacy customer service is preferred. Sunday and holiday shifts apply by rotation with compensatory offs.
Responsibilities
- Handle patient calls and WhatsApp queries on bookings, pickups and reports
- Reschedule missed home collections in coordination with the field roster team
- Explain test preparation requirements clearly and confirm bookings
- Track report delays with lab operations and call patients proactively
- Log all interactions and complaints in the CRM with correct categorisation
Required skills
- Zoho CRM
- Telecalling
- Customer Service
- Communication Skills
About the company
Nidaan Health
Healthcare · 501-1000 employees · Delhi
Nidaan Health operates 42 diagnostic laboratories and collection centres across Delhi, Ghaziabad, Faridabad and Meerut, offering pathology and radiology services with home sample collection. The central reference lab in Okhla processes most specialised tests, and reports are delivered through the patient app within committed turnaround times. The company employs pathologists, lab technicians, phlebotomists and a 30-person technology team that maintains the lab-information system and logistics routing. Clinical staff receive NABL-aligned training, and technologists are encouraged to complete quality-certification programmes at company cost.
Company website