Posted 2 months ago
Customer Success Executive
Loopstack
- Compensation
- ₹5 L – ₹8 L
- Experience
- 2–4 yrs
- Workplace
- Hybrid, Bengaluru
- Engagement
- Full-time
About the role
Loopstack's workflow automation platform is used by operations teams that depend on us daily, and our customer success team keeps them productive. We are hiring a Customer Success Executive in Bengaluru to manage onboarding and adoption for our mid-tier accounts. You will run kick-off and training calls, monitor product usage to catch at-risk accounts early, resolve how-to questions, and coordinate with engineering on bugs. You will own renewal readiness for roughly sixty accounts. This role suits someone who enjoys teaching software to non-technical users and can write clear, structured follow-ups after every customer conversation.
What you will own
- Run onboarding, configuration and training sessions for new mid-tier accounts
- Monitor usage dashboards and intervene early on adoption drops
- Resolve product queries and coordinate bug escalations with engineering
- Prepare accounts for renewal and flag expansion signals to sales
- Maintain account health notes and activity records in HubSpot
Qualification
Graduate
Skills
- Data Analysis
- HubSpot
- Customer Service
- Communication Skills
Loopstack
Software Products & SaaS · 11-50 employees · Bengaluru
Loopstack is a Bengaluru startup building an incident-management and on-call scheduling tool for engineering teams at Indian mid-market companies. The product integrates with widely used monitoring, chat and ticketing tools and is sold on a per-seat subscription. The founding team previously ran platform engineering at large consumer-internet firms. Engineers work in a single product squad from an office in Indiranagar, with two remote days a week. The company hires for TypeScript, Go and Kubernetes experience and expects every new hire to sit in on customer calls during onboarding.
Company website