Posted 2 months ago
Customer Care Executive - Reservations
Yatrik Stays
- Compensation
- ₹2.4 L – ₹3.3 L
- Experience
- 0–2 yrs
- Workplace
- On-site, Gurugram
- Engagement
- Fresher
About the role
Yatrik Stays runs a central reservations desk in Gurugram supporting guests across our 38 hotels and serviced apartments. We are hiring Customer Care Executives to handle booking calls, modifications, cancellations and pre-arrival queries. You will coordinate with property front offices on early check-ins, special requests and payment confirmations, and call back guests on missed enquiries. Clear spoken Hindi and English and a courteous phone manner matter more than prior experience; we train selected candidates on our booking system for two weeks. The desk operates 6 am to midnight in rotational shifts with weekly offs by roster.
What you will own
- Handle inbound reservation calls and convert enquiries into confirmed bookings
- Process booking modifications, cancellations and refund requests per policy
- Coordinate guest requests with property front office teams before arrival
- Follow up on abandoned website bookings and missed calls
- Record guest interactions and feedback accurately in the reservation system
Qualification
12th Pass
Skills
- Telecalling
- Customer Service
- Communication Skills
Yatrik Stays
Hospitality & Travel · 51-200 employees · Guwahati
Yatrik Stays operates 23 boutique lodges and campsites across Assam, Meghalaya, Sikkim and Arunachal Pradesh, combining owned properties with managed homestays and packaging them with guided itineraries for domestic travellers. The company is headquartered in Guwahati, where central reservations, marketing and a six-person technology team run the booking engine and property-management tooling. Most property staff are hired from nearby villages and trained through a residential hospitality programme. Corporate roles suit people who like to travel: every head-office employee spends at least one week each quarter at a property.
Company website